FAQ

How long have you been in business?
Since 2002.  The business started as an online delivery service and has grown to include both retail and corporate customers across the Toronto GTA. 

Is your kitchen inspected?
Yes. We are inspected by the Toronto Public Health Department.

Where do you cook & package the meals?
We prepare, cook and package all meals at our commercial kitchen facility.


Are all the meals frozen?  
YES! Isn't that clever. Made fresh daily and flash frozen.  All are vacuumed sealed - most are flat for efficient space spacing in your freezer and others in special gauge aluminum trays.

How long does it take to cook a meal if everything is frozen?
This is the best part - fast! Most prepared meals are thawed in less than 20 minutes and re-heated in 10.
Some do require a longer cook time which is indicated on the label.

How do I cook or re-heat the meals?
This is the easy part. Detailed instructions are included for each item. Simply thaw and reheat. Options for conventional stovetop, oven, bbq and microwave where applicable.  Cook times may vary depending on your kitchen appliances.

 Can I use a microwave?
Yes, there are several meals that can be microwaved.  The aluminum food trays are microwave safe. You can shop by microwave category on the home page.

Where is your delivery area?
We offer contactless delivery in the Toronto GTA - for details link here to the delivery section

How does curbside pick up work?
Place your order online and select the pick up date at checkout. Link here for details
 
Do I need to be home to accept  the delivery? 
We prefer customers to be home, but if not please note that we use a special thermal insulated bag and can be left in a safe place for up to 3 hours.  The bags are reusable. Leave the bag out for the driver on your next delivery.  There is a $10.00 bag fee for unreturned bags! 
You are also welcome to drop them back off to the retail location at 852 Millwood Road.  We fully sanitize the bags for reuse.

If you live in a building be sure to include the buzz code and building instructions for delivery.  If this is a gift the phone number of the recipient is required.

How do I send this as a gift?
Yes of course. This is a big part of our service. Who does not love getting gourmet meals delivered to their door?  At checkout simply input the recipient shipping information, delivery date and personal note in the comments box. Or contact us directly @ 416-698-8667 / [email protected] and work with our customer service team to customize a package that best suits your needs.  

 Is there tax on frozen prepared foods?
No, there is no HST on frozen prepared foods. The price you see on the website is the price that will be in your final order (unless you have ordered giftware which does have HST).

I placed and order and changed my mind
No problem. Within 60 minutes you are welcome to either delay your order to a new delivery date for no additional fee minus the $2.00 credit card processing fees 
Otherwise orders are non cancelable.

What are the options for ordering?
Online ordering or over the phone at 416-698-8667 during regular business hours -
5.00 service for phone orders. 
Online Orders have secure online payment with Visa, Mastercard & AMEX. 
All orders have a $2.00 processing fee 
Retail Store Shopping - Please see updated store shopping here

Do gift cards expire? 
Never! Isn't that brilliant. They are not transferrable and cannot be used to buy another gift card. 

How do gift cards work?
Gift cards are redeemed online for delivery or curbside store pick up 
at the retail location @ 852 Millwood Road, M4G 1W6
Online redemption is very simple.  Create an account at www.todaysmenu.ca
Complete all fields at checkout to include delivery and date. Next the method of payment will appear.
Select 'gift card and put your gift code in the box that appears.
If there is a balance owing, the customer service team will contact you and payment can be made with any major credit card

What kind of packaging do you use?
The vacuum sealed bags are BPA free.  The aluminum food trays are recyclable  and both oven and microwave friendly.  Made from a light-gauge aluminum, they are ideal for protecting food from light, oxygen, moisture and contamination.
The delivery bag is a thermal bag intended to be recycled by customers after each use with our expressed mission be waste free and continue to love the planet!

 

 

 

 

We would be pleased to provide more detail, feel free to contact us at [email protected] or

(416) 698-8667.