FAQ

How long have you been in business?

Since 2002.  Our business started as a online only service and grew to include both retail and corporate customers across the Toronto GTA.     

 

Is your kitchen inspected?

Yes. We are inspected by the Toronto Public Health Department and our pass card is posted in the front window.

 

Where do you cook the meals?

We prepare, cook and package all meals at our kitchen facility at 1933 Gerrard Street E in Toronto’s Upper Beaches. 

 

Are all the meals frozen?  

YES!  Isn't that clever.  Home-cooked in small batches by a team of Red Seal Trained Chefs.  Made fresh daily and flash frozen.  Simple to thaw and reheat.  The perfect gift or weeknight dinner.  No waste and no assembly required.

 

How do I cook the meals?

Detailed instructions are included for each item.  We include options for conventional stovetop, oven, bbq and microwave where applicable.  Cook times may vary depending on your kitchen appliances.
Many of the meals are heat and serve.

 

Can I use a microwave?

 Yes, there are several meals that can be microwaved.  The food trays are microwave safe.

 

Where is your delivery area?

We deliver throughout the Greater Toronto Area from Monday - Saturday.

Toronto "M" postal code delivery fee $13.95, Min food order $90 - Mon- Sat 1-6pm
GTA "L" postal code delivery fee $27.95.  Min doos order $125 - Mon - Fri 2-7pm

(Hamilton/Burlington/Oakvile/Mississauga/Brampton/Vaughan/Richmond Hil/ Markham/Oshawa/
Pickering/Whitby)
We will consider out of town deliveries within Ontario.  Please contact the customer service team  directly at 416-698-8667 or info@todaysmenu.ca 

 

What if I am not home to accept delivery?   

Orders are packed in special thermal reusable insulated temperature controlled bags and can be left in a safe place for up to 3 hours.  No one is required to be home to accept the delivery. When ordering tell us where you would like the food left in the notes section. The bags are reusable so please leave the bag out for the driver the next time we deliver to you.  You are also welcome to drop them back off to the retail location at 852 Millwood Road.

If you live in a building be sure to include the buzz code and building instructions for delivery.  If this is a gift the phone number of the recipient is required.

 

How do I send this as a gift?

You can contact us directly  at 416-698-8667 / info@todaysmenu.ca and work with our customer service team to customize a package that best suits your needs.  Or, you can do this online and either shop from our variety of menu planners or al la carte.  At checkout you will input the recipient address, delivery date and shipping address and personal note in the comments box.

 

Do I have to commit to the service?

No, there is no set up fee or service fee.  You order as needed.  We do advise stocking up on your favourites that can stay in the freezer up to 3 months.

 

I placed and order and changed my mind

No problem. You are welcome to either delay your order to a new delivery date for no additional fee or fully cancel your order for a $10.00 cancelation fee.

 

What are the options for ordering?

Online ordering 24/ 7, directly at the retail store @ 852 Millwood Road Tuesday - Saturday 10 -6pm , or over the phone at 416-698-8667  during regular business hours -there is a $5.00 service for phone orders.  

 

Is delivery the only option for getting meals?

Absolutely not!  We love serving customers in our gorgeous shop located at 852 Millwood Road in Leaside. Open Tuesday - Saturday from 10-6 /416-698-8667. All meals and packages listed on our site are available in store for purchase.

 

Can I order online for store pick up?

Yes. You can shop online and and select the in-store pick up option under the shipping/delivery options. We will have your order packed and ready to go within 2 hours of order placed.  (We have even been known to run it out to the car if you give us a call)

 

Do gift cards expire?

Never!  Isn't that brilliant.  However, they are not transferrable and cannot be used to buy another gift card

 

How do gift cards work?

Gift cards can be redeemed in store or online for delivery or store pick up 
at the retail store located at 852 Millwood Road, M4G 1W6

Online redemption is very simple.  Create an account at www.todaysmenu.ca
Shop and fill your cart.
At checkout select 'gift card as the method of payment
If there is a balance owing, the customer service team will contact you.

 

What kind of packaging do you use?

The vacuum sealed bags are BPA free.  The aluminum food trays are recyclable  and both oven and microwave friendly.  The labels are waterproof.

 

Who are your suppliers?

We are proud to use high quality suppliers based in Toronto & Ontario Region. Our fruits and vegetables are mainly from Ontario (when possible) and hand cut (not processed) by our team. Beef is Ontario grass fed and hormone free as well as our lamb & pork. Poultry is grain fed, air chilled and local. Seafood comes from All Seas.

We would be pleased to provide more detail, feel free to contact us at info@todaysmenu.ca or (416) 698-8667.
The Butcher Shoppe http://butchershoppe.com/
Fresh Start Foods http://www.freshstartfoods.com/
Beretta Farms https://berettafarms.com/
Stoney Creek Tomatoes https://www.stoneycreekbrand.com/

 

Is your web site secure?

Yes. We are secured by GEO TRUST (www.geotrust.com).